DNIe for Mac

Phone app

DNIe NFC phone app: getting started and support

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“DNIe NFC: Spanish ID & e-sign” (in Spanish, "DNIe NFC: firma y trámites") is NEXO APEX S.L.'s app for iPhone and Android that reads your Spanish DNIe over NFC: your details and certificates, PDF signing and access to Spanish government e-offices (sedes electrónicas). Your DNIe and your PIN never leave the phone. This is its help page; the Mac app is on the home page. What it does and how to get it: the DNIe NFC app for iPhone and Android.

What the app does

Requirements

How to read the DNIe

  1. The first time, type the card's CAN. The app stores it encrypted on the phone and you can delete it at any time.
  2. Hold the DNIe against the top of the back of the iPhone, or around your Android phone's NFC antenna, and keep it still until the reading finishes.
  3. To sign or log in to an e-office, the app asks for your PIN. It only keeps it in memory for a few minutes, to retry a tap that failed.

If it is not detected: remove the case if it is thick or metal, check on Android that NFC is switched on, check the CAN and try again without moving the card. If your PIN is blocked or forgotten, it is changed at a police DNIe Update Point (PAD); our blocked or expired PIN guide explains how.

Plans

Subscriptions renew automatically every year unless cancelled at least 24 hours before the end of the period. The full details are in the app's terms.

Restoring purchases

If you change phones, reinstall the app or your plan does not show, open "Plans" and tap "Restore purchases". Use the same Apple or Google account you bought with: each purchase is tied to the store it was made in, so an App Store subscription is restored on an iPhone and a Google Play one on an Android phone.

Cancelling or changing a subscription

Payments are handled by Apple and Google, so a subscription is cancelled in your Apple or Google account. Uninstalling the app does not cancel the subscription.

To avoid being charged for the next renewal, cancel at least 24 hours before the end of the period; you keep the plan until the end of the period you paid for. Refunds are decided by Apple (reportaproblem.apple.com) or Google (Google Play refunds) under their own terms.

Ads and privacy

The Free and Plus plans show non-personalised Google AdMob ads, never on screens with your personal data, the PIN or the DNIe reading. In the European Economic Area the app asks for your consent with Google's tool, and you can change it under "About DNIe" › "Ad privacy options". The Pro plan has no ads. What the app processes, and what never leaves the phone, is in its privacy policy.

Contact

Write to us at macdnie@nexoapex.com. To help you faster, tell us your phone model, the system and app versions, and what you see on screen. Never send us your PIN, your CAN or photos of your DNIe: we do not need them.

The app's legal documents: privacy policy · terms of use and subscriptions.

Unofficial app. “DNIe NFC: Spanish ID & e-sign” is an independent app by NEXO APEX S.L. It is not affiliated with or endorsed by the Spanish National Police, the FNMT, the Spanish Tax Agency or any other public body. Procedures are completed directly on each organisation's own e-office.